Terms of Service

By accessing or using ArcSupport ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

These Terms constitute a legally binding agreement between you and ArcSupport. You represent that you have the legal authority to enter into this agreement and are at least 18 years old or have parental consent.

ArcSupport provides AI-first customer support services. Our platform allows you to:

• Manage customer conversations with AI-powered responses
• Integrate with Polar.sh for subscription and order management
• Process automated refunds and plan changes
• Generate support insights and analytics
• Handle multi-organization support operations

Our AI systems process conversation data to provide intelligent support while maintaining strict privacy controls and never using your data for training.

To use certain features, you must create an account. You are responsible for:

• Providing accurate and complete information
• Maintaining the security of your account credentials
• All activities that occur under your account
• Notifying us immediately of any unauthorized access

You may not share your account with others or use multiple accounts to circumvent service limitations.

You agree to use the Service only for lawful purposes and in accordance with these Terms. You may not:

• Process illegal or harmful customer data
• Violate any applicable laws or regulations
• Infringe on intellectual property rights
• Attempt to bypass security measures or access controls
• Use the Service to harm, harass, or threaten customers
• Process malicious content or harmful instructions
• Engage in spam or abuse of customer communications
• Attempt to reverse engineer or compromise the Service

You agree not to process or handle customer data that includes:

• Child sexual abuse material (CSAM)
• Content that promotes terrorism or violence
• Malware, viruses, or malicious software
• Copyrighted material without authorization
• Content that violates privacy rights
• Material that facilitates illegal activities

We employ content filtering and monitoring systems for known illegal content and may cooperate with law enforcement when legally required. Violations may result in immediate account termination and reporting to authorities.

Your privacy is fundamental to our service:

• Conversation data is encrypted and securely processed
• AI processing is limited to providing support responses
• We do not use your customer data for training AI models
• Your data will never be used for advertising or marketing
• We implement technical measures to protect data privacy

Our detailed Privacy Policy explains how we handle your data and protect your privacy.

You retain all rights to your customer data and business information. By using the Service, you represent that:

• You own or have the right to process the customer data
• Your data does not infringe on third-party rights
• You have obtained necessary permissions for customer data processing

ArcSupport's software, design, and AI technology are protected by intellectual property laws. You may not copy, modify, or distribute our proprietary technology.

We strive to maintain high availability but cannot guarantee uninterrupted service. We may:

• Perform scheduled maintenance with notice
• Temporarily suspend service for security or technical reasons
• Modify features or functionality with reasonable notice

Support data is retained according to your organization's settings. We recommend keeping local backups of important customer data and conversations.

Paid plans are billed in advance through Polar.sh integration. By subscribing, you agree to:

• Pay all charges associated with your account
• Automatic renewal unless cancelled
• Our refund policy as stated in your plan details
• Polar.sh terms and conditions for payment processing

Failure to pay may result in service suspension or account termination. You can cancel your subscription at any time through your account settings.

Either party may terminate this agreement:

• You may close your account at any time
• We may terminate accounts for Terms violations
• We may suspend accounts pending investigation

Upon termination, your access will be revoked and files may be deleted according to our data retention policy. Some provisions of these Terms will survive termination.

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that the Service will be uninterrupted, error-free, or completely secure. Your use of the Service is at your own risk.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARCSUPPORT SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES.

Our total liability for any claims shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

You agree to indemnify and hold ArcSupport harmless from any claims, damages, or expenses arising from:

• Your use of the Service
• Customer data you process or handle
• Violation of these Terms
• Infringement of third-party rights

These Terms are governed by the laws of [Your Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Your Jurisdiction].

You agree to submit to the personal jurisdiction of these courts for any legal proceedings.

We may update these Terms to reflect changes in our Service or legal requirements. We will notify you of material changes by:

• Email notification to registered users
• Prominent notice on our website
• In-app notifications for significant changes

Continued use of the Service after changes constitutes acceptance of the new Terms.

If you have questions about these Terms or need to report violations, contact us:

For urgent security matters or law enforcement requests, please use the appropriate contact above.